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Fix Instagram comment-to-DM automations

Feature Request

Most comments that should trigger an automation are left without an answer, and the DM is never sent.

Out of 499 comments with the keyword, only 187 fired the automation. (63% fail rate)

It's most likely because Meta doesn't send a webhook for every comment.

So could the automation reconcile against the comments you already get from the API? Every comment shows up correctly in Zernio's comment inbox, so a simple reconciliation should fix it.

Posted by z ·
Status: Completed2 comments

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Comments2

  • Miquel Palet López

    Team•

    Oct 6

    Shipped: every 10 minutes we read recent comments on the posts your active Instagram and Facebook comment automations watch and answer any that Meta's webhook never delivered. Each comment is claimed before sending, so nobody gets a DM twice. Nothing to configure. It covers comment automations; it does not re-emit comment.received webhooks for comments Meta never sent.

  • Miquel Palet López

    Team•

    Sep 13

    Could you please send the email of your Zernio account to miki@zernio.com so we can look into this? Thanks!