Inbox: Message "Deleted" / "Edited" endpoint & webhook

Hello!

I'm proposing to implement what are probably the MOST IMPORTANT features for Inbox. Specifically, tracking edited and deleted messages on Instagram, Facebook, WhatsApp, Telegram, TikTok, LinkedIn, and so on.

The problem is that my clients delete/edit messages in their Inbox; this is standard behavior for anyone in a conversation. And the context of the conversation becomes unclear. Many clients are deceived, messages are deleted, and other unpleasant situations arise when you can't see the actual conversation.

These endpoints (webhooks and APIs) support Meta, Telegram, and other social networks.

Proofs:

https://developers.facebook.com/documentation/business-messaging/whatsapp/webhooks/reference/messages/edit

https://developers.facebook.com/documentation/business-messaging/whatsapp/webhooks/reference/messages/revoke

https://developers.facebook.com/docs/instagram-platform/webhooks/examples#message-edit

And so on.

I wrote to support about this feature a month ago, and they told me they were working on it. However, I believe it wasn't a support agent who responded, but an AI. I haven't received any notifications.

This feature IS a BASELINE for messaging, and it needs to be added urgently. Without it, messaging becomes opaque.

We want to start using your service on an unlimited plan, but only when this feature is available.

Thank you!

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Upvoters
Status

Completed

Board
πŸ’‘

Feature Request

Date

3 days ago

Author

Alexander Sakharov

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