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Instagram Message Requests missing from Inbox API / webhooks

Feature Request

We need access to Instagram Message Requests (the “Requests” folder — DMs from people who don’t follow the account / aren’t followed back). Today we only see conversations with status active / archived via:

• GET /v1/inbox/conversations • related conversation/message endpoints • message.received webhooks

Meta’s Graph API exposes these via GET /me/conversations?platform=instagram&folder=requests. We don’t see an equivalent in Zernio.

Impact: businesses miss inbound DMs that stay in Requests until opened in the Instagram app. That’s a real gap for an inbox product.

What we’re asking for:

  1. List/filter Message Request conversations (e.g. status=request or folder=requests)

  2. Deliver message.received (and related events) for those conversations in real time

  3. Clarify in the docs whether Requests are included today, and how acceptance / move to Primary is represented

thanks

Posted by Arthur Saada ·
1 comment

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Comments1

  • Miquel Palet López

    Team•

    Oct 6

    Shipped: GET /v1/inbox/conversations?folder=requests lists Facebook and Instagram Message Requests live from Meta (first page, each item marked folder: requests), and POST /v1/inbox/conversations/{conversationId}/accept with { "accountId": "...", "message": "..." } accepts one by replying (Meta has no separate accept call). When Meta won't list the folder for an account you get a 400 PLATFORM_LIMITATION. Docs: "Inbox".